Transparent & Fair Business Practices at Civic Infotech
This policy applies to all services provided by Civic Infotech, including but not limited to:
Once the client confirms the order and makes the advance payment, the project is considered formally initiated.
Project scope, timelines, milestones, and payment terms will be defined in the approved proposal, agreement, or work order.
If the client cancels before any work has started, a refund may be issued after deducting administrative and processing charges (typically 5%–10%).
Once the project has commenced, no full refund will be applicable.
The client will be billed for work already completed, resources allocated, and time spent on analysis, design, development, and project management.
Any advance amount will be adjusted against completed work. If the advance is insufficient, the client agrees to clear the balance.
For fixed-cost projects, cancellation after initiation will result in forfeiture of the advance and settlement based on completed milestones.
Since software development is a customized service, refunds are generally not applicable once development work has begun.
Refunds are not provided for change of mind, delays caused by client-side dependencies, or scope changes after approval.
If a refund is approved in exceptional cases, the refund will be calculated proportionate to the pending work only. Completed milestones are non-refundable.
Payments made for domain, hosting, cloud services, licenses, and APIs are non-refundable as they are governed by third-party policies.
The company reserves the right to terminate the project if the client fails to make payments, shows continuous non-cooperation, or breaches the contract or misuses services.
In such cases, no refund shall be provided for completed work, and the client must clear all dues for work already delivered.
The client is expected to review and approve deliverables within the agreed timeline.
Delays in feedback or approvals from the client do not qualify for refunds.
Any disputes shall first be resolved amicably through mutual discussion.
If unresolved, disputes shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat, India.
This policy shall be governed by the laws of India, including the Indian Contract Act, 1872 and applicable IT laws.
The company reserves the right to modify this policy at any time.
The latest version published on the website or included in agreements will prevail.