Governing the Use of Services at Civic Infotech
By engaging the services of Civic Infotech, the client agrees to be bound by these Terms & Conditions along with any agreements, proposals, or work orders executed between the parties.
The detailed scope, deliverables, timelines, and commercials shall be defined in the Service Agreement, Proposal, or Statement of Work (SOW).
Delays caused due to client dependencies may impact project timelines and shall not be considered a breach by the company.
Payment terms shall be as per the agreed proposal or contract.
Invoices must be cleared within the stipulated timeline.
Delayed payments may attract late payment charges (1.5%–2% per month or as agreed).
The company reserves the right to pause work in case of non-payment.
Refund and cancellation shall be governed by the company’s Refund & Cancellation Policy, which forms an integral part of these Terms & Conditions.
Due to the customized nature of software development, payments once made are generally non-refundable after project initiation.
Any change in scope, features, or requirements after approval shall be treated as a Change Request (CR).
CRs may impact cost and timelines and shall be implemented only after written approval from the client.
Upon full and final payment, the client shall receive ownership of the custom-developed source code and deliverables, unless otherwise agreed in writing.
The company retains rights to pre-existing frameworks, libraries, tools, reusable components, and third-party components subject to their respective licenses.
Both parties agree to maintain confidentiality of business information, technical data, trade secrets, and client data.
No confidential information shall be disclosed to third parties without prior written consent, except where required by law.
The company shall use reasonable skill and care in delivering services but does not warrant that the software will be error-free or uninterrupted.
In no event shall the company be liable for indirect or consequential damages, loss of profits, business, or data.
Total liability shall be limited to the amount paid by the client for the service giving rise to the claim.
Either party may terminate the agreement by written notice in case of material breach, insolvency, or legal incapacity.
Upon termination, the client shall pay for work completed till the termination date. No refund shall be due for completed milestones.
Neither party shall be liable for delays or failure due to events beyond reasonable control, including natural disasters, government actions, strikes, pandemics, or infrastructure failures.
The company shall take reasonable measures to protect client data as per applicable Indian laws, including the Information Technology Act, 2000.
During the engagement and for 12 months thereafter, neither party shall solicit or hire the other party’s employees involved in the project without prior written consent.
These Terms & Conditions shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat, India.
The company reserves the right to modify these Terms & Conditions at any time. Updated terms published on the website shall be effective immediately.