Customer Relationship Management is able to deliver real-time availability checks, contract management, billing management, fulfillment visibility and order tracking. It gives you the features and functions that are necessary for marketing planning, campaign management, telemarketing, lead generation, and customer segmentation. In addition to that, CRM offers an ongoing customer care across all channels – with a customer-interaction center, service and claims management, field service and dispatch, and installed-base management.
CRM Helps To
- Provide better customer service
- Cross-sell products more effectively
- Have sales staff close deals faster
- Simplify marketing and sales processes
- Discover new customers
- Increase customer revenues
- Integrate with Tablet/Mobile Application for Sales/Field Staff alongwith Tracking of staff.